“This year Capitec scored the highest points in each category except for device flexibility, making them the overall winner of the survey,” says Pretorius. Standard Bank took third place with a score of 56- an improvement of 6 points from its 2013 rating, Nedbank was ranked fourth at 48, and Absa remained in last place, although its overall score was up 3 points from last year. ![]() FNB fell to second place with a score of 69, down from its score of 75 last year. This year, Capitec came out tops with a SITEisfaction score of 71. ![]() These include ease of use, information and quality, trust, innovation, device flexibility, reasonable banking fees, and communication and assurance.” “We measure the ‘big 5’ banks in South Africa, namely Absa, Capitec, FNB, Nedbank and Standard Bank, against a number of key drivers.
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